About Us

Privacy Policy

Enerdata is an independent research and consulting company in the energy and environment sectors.
This privacy statement covers the site under the enerdata.net domain and subdomains.

If users have questions or concerns regarding this statement, they should contact the individual listed below under "Contact Information".

This policy may change over time. See the “Notification of Changes” section for details.

Information collected

We ask for personal information when you subscribe to our Alert or newsletter services, when you want to view detailed information about our products, when you want to submit a data extraction request or when you buy products. To access our services, download a publication or purchase a product, users have to fill out a form. The types of personal information that may be collected on these pages are: name, company name, title, mailing address, email address, phone number, fax number and credit card information. We will only collect personal identification information which were willingly supplied by Users. Users can refuse to disclose this data, though it may prevent them from using some of the Website’s features.

This site also uses "cookies", bits of information that are deposited on your computer when you visit this site and sent back to this site when you visit again. Cookies give us information about how many people visit certain pages on the site. We also use cookies so you don’t have to re-enter your login address or password each time you return to our site. In certain instances, we also use cookies to track the area of the site that you are on when you register as a user. If you do not have cookies enabled, you can still use our site, but you will have to log in each time you return to the site. You may find more information on cookies and how to manage them at https://www.aboutcookies.org/

We also automatically collect non-personal information, such as Internet Protocol (IP) address, as well as data used to monitor activity on our website and services.

You are able to exert your right to access, amend or correct your personal information by contacting us by e-mail. You may also direct any request of processing or deletion of personal information to this address.

Use of Your Information

Any personal information collected by Enerdata will only be used for the specific and legitimate purpose for which it was collected and as explained to you at the time of collection. We use your personal information to provide requested information and services to you, to guarantee an optimized user experience on our website, and to help ensure that the information we provide you is relevant to your specific needs.

When you buy a product, your information is stored on our system to complete the purchasing process. It must be shared with a secure third party in order to verify your credit card information and process the transaction. We also record information about your questions to us and your purchases so that we and you can keep track of what you’ve asked about or ordered directly on our site. Additionally, we may need to contact you about your questions and/or your orders.

We use email addresses to send you the Alerts or newsletters you’ve requested, to answer the email we receive and to communicate with you about publications which you have told us you would be interested in hearing about.

Other Parties' Collection and Use of Your Information

Enerdata does not communicate or sell any information related to site visitors or clients to any third party, except to the extent necessary to provide our services or when explicitly given permission by the user to do so.

Access to Your Information / Opt-Out / Unsubscribe

Users who no longer wish to receive our updates, newsletters and promotional content may opt-out of receiving these communications by following the directions in the email or by replying to the email with the word "unsubscribe" in the subject line, or by entering their email in the unsubscribe form.

Should you want to see or change any information we have about you, go to the "My Account" page and see the links under the "Account Settings" section. You easily can modify any information you’ve sent us.

If you are an Alert subscriber and want to change your settings, you can do so by clicking on the link at the end of each Alert email.

Security

enerdata.net is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access, that are located in secure, controlled facilities. In addition, everything submitted to us is encrypted via Secure Socket Layer (SSL).

Contact Information

If users have any questions or suggestions regarding our privacy policy, please contact our Data Protection Officer:
Florence Dal
Information Systems
Enerdata sas
47 avenue Alsace Lorraine
38000 Grenoble - France
Phone: +33 4 76 42 25 46
Fax: +33 4 76 51 61 45
Web site URL: https://www.enerdata.net/about-us/contact.html

Notification of Changes

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If, however, we are going to use users’ personally identifiable information in a manner different from that stated at the time of collection we will notify users by posting a notice on our Web site for 30 days.